RETURNS & EXCHANGES

To return your order, please follow the steps below:

first step

Fill out the form below with all necessary information according to the country you are returning from.

second step

Print out the pre-paid return label and attach it to your original shipping box, please remove your original label.

last step

Take your package to the closest drop-off point! You can scan the DHL returns label's QR code at the DHL drop-off point.

refund

When received at the warehouse, your return will be processed within 4 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.

CREATE A RETURN LABEL

Including these countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Return fees:

  • Free return.

LINK to return:

Return fees:

  • 20,00€

LINK to return:

Return fees:

  • 20,00€

LINK to return:

Return fees:

  • 30,00€

LINK to return:

returns conditions

You are allowed to return purchases within 30 days after receiving the order.

The returned pieces can not be damaged or have any marks of usage. The returns should be sent back in the original packaging when possible. Please make sure to remove the original shipment label. 

In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.

When received at the warehouse, your return will be processed within 4 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.

questions on returns?

If you have any questions regarding the return process, please contact our customer support at: hello@mikuta.com, thank you. We're happy to help!